Refund & Cancellation

Last Updated: 19-06-2026

This Refund & Cancellation Policy applies to all payments made for Bill-o-Bill, a product/service offered by Shastra Solutions Private Limited.

By proceeding with payment, purchasing access, subscribing to Bill-o-Bill or using any paid service offered under Bill-o-Bill, you agree to this Refund & Cancellation Policy.

If you do not agree with this policy, you must not proceed with the payment.

1. Company Information

Company Name: Shastra Solutions Private Limited
Product Name: Bill-o-Bill
Website / Payment Page: payments.shastra-solutions.com/bill-o-bill
Registered Office: 201, Jura Palace,. Liberty Garden, Road No. 3, Malad (West), Mumbai 400064, Maharashtra, India.
Email: billobill.accounts@shastra-solutions.com
Phone: 8369927836
CIN: U62020MH2025PTC451953
GSTIN: 27ABQCS6833D1ZZ

2. Nature of Product and Services

Bill-o-Bill is a digital accounting automation and compliance workflow platform designed for Chartered Accountants, accounting firms, MSMEs, businesses, finance teams and professionals involved in accounting, taxation, reporting, compliance and financial operations.

Payments may be collected for one or more of the following:

• Platform access.
• Subscription plans.
• Software usage.
• Licensing.
• Onboarding.
• Implementation.
• Founder access or early access.
• Training.
• Support.
• Custom setup.
• Account activation.
• Commercial access to Bill-o-Bill features.

Since Bill-o-Bill is a digital product/service involving software access, account provisioning, onboarding effort, infrastructure allocation, support allocation and commercial access, all payments are treated as final once made.

3. No Refund Policy

All payments made for Bill-o-Bill are final and non-refundable.

Shastra Solutions Private Limited does not provide refunds once payment has been completed, except in the limited cases specifically mentioned in this policy.

Refunds will not be provided for:

• Change of mind after payment.
• Non-usage of the product.
• Partial usage of the product.
• Cancellation after payment.
• Delay in using the product by the user.
• Delay in completing onboarding due to user-side reasons.
• Failure to provide required onboarding information.
• Incorrect plan selection by the user.
• Feature expectation mismatch where product/plan details were available before payment.
• Dissatisfaction after access has been provided.
• Internal decision by the user, firm or company not to proceed.
• Lack of internal approvals after payment.
• Staff, client, vendor or team-side non-cooperation.
• Internet, device, browser, system or operational issues on the user’s side.
• Inability to use the platform due to lack of training, staffing or internal process readiness.
• Business closure, partnership dispute, internal management change or change in commercial priorities.
• Unused days, unused credits, unused access, unused seats or unused modules during the paid period.
• The user is advised to carefully review the product details, pricing, plan terms, inclusions, exclusions, limitations, Terms & Conditions and Privacy Policy before making payment.

4. Exceptions to No Refund Policy

A refund or payment reversal may be considered only in the following limited cases:

• Duplicate payment has been made for the same order, invoice, plan or transaction.
• Payment was deducted from the user’s bank account but not successfully received or confirmed by Shastra Solutions Private Limited or the payment gateway.
• Incorrect amount was charged due to a verified technical, billing or payment gateway error.
• Payment was made against an incorrect invoice or order due to an error attributable to Shastra Solutions Private Limited.
• Payment was successful, but service access could not be activated due to an issue solely attributable to Shastra Solutions Private Limited.
• Any other case where Shastra Solutions Private Limited approves a refund in writing at its sole discretion.
• All refund requests are subject to verification and approval by Shastra Solutions Private Limited.

5. Failed Transactions

If the amount is debited from the user’s bank account, card, UPI account or wallet but the transaction fails, the reversal is generally handled by the bank, payment gateway, card network, UPI provider or payment service provider.

Such reversals are subject to the timelines, processes and policies of the relevant bank/payment service provider.

Shastra Solutions Private Limited shall not be responsible for delays caused by banks, payment gateways, card networks, UPI providers or third-party payment systems.

If the amount is debited and not automatically reversed, the user may contact Shastra Solutions Private Limited with the relevant transaction details for assistance.

6. Duplicate Payments

Refunds Issued Only For:
Duplicate Payment: In case of an accidental double charge for the same order.

If the user has accidentally made duplicate payment for the same order, invoice, subscription, plan or access, the user may request a refund of the duplicate amount.

The refund request must be supported with:

• Payment screenshot.
• Transaction ID.
• Payment date.
• Amount paid.
• Order ID or invoice number.
• Email address or phone number used for payment.
• Bank/payment gateway confirmation, where available.

After verification, Shastra Solutions Private Limited may approve a refund of the duplicate payment to the original payment method.

7. Incorrect Payment or Overpayment

If the user has paid an incorrect amount or made an overpayment, the user must contact Shastra Solutions Private Limited with payment proof and transaction details.

After verification, Shastra Solutions Private Limited may, at its discretion:

Refund the excess amount.

Adjust the excess amount against future invoices.

Adjust the excess amount against an upgraded plan or additional services.

Keep the amount as credit against the user’s account, if commercially agreed.

8. Cancellation Policy

Once payment is made, the order, subscription, access, plan, onboarding or service cannot be cancelled for a refund.

For recurring subscriptions, if applicable, the user may request cancellation or non-renewal before the next billing cycle.

Cancellation of future renewal does not entitle the user to a refund for the current paid period.

The user will continue to have access until the end of the paid period, unless access is suspended or terminated due to breach of the Terms & Conditions, non-compliance, misuse or other valid reasons.

9. Founder Access, Early Access or Special Commercial Plans

If payment is made for founder access, early access, special membership, discounted access, limited-period offer, lifetime access, pilot access, beta access or any specially negotiated commercial plan, such payment shall be strictly non-refundable unless expressly stated otherwise in writing by Shastra Solutions Private Limited.

Special commercial plans may include limited slots, custom pricing, onboarding allocation, infrastructure allocation, founder benefits, discounted pricing or non-standard terms.

Once such access is purchased, the amount paid cannot be refunded due to non-usage, change of mind, internal decision, delayed onboarding or inability to utilise the benefits.

10. Beta, Pilot or Early-Stage Features

Certain Bill-o-Bill features may be released in beta, pilot, trial, experimental, staged rollout or early-access mode.

Such features may contain bugs, errors, incomplete functionality, limited workflows or evolving capabilities.

Payments made for Bill-o-Bill are not refundable merely because a beta, pilot or upcoming feature is delayed, modified, replaced, paused, removed or not released within an expected timeline, unless specifically committed in a signed written agreement.

11. AI, Automation and Feature Expectations

Bill-o-Bill may include automation, OCR, AI-assisted processing, reconciliation logic, document extraction, report generation and other intelligent workflows.

The user understands that AI-assisted and automated outputs may require human review and may not be error-free.

No refund shall be provided on the basis that an AI-assisted, automated or system-generated output required user review, correction, verification or professional judgement.

Bill-o-Bill is a technology platform and does not replace the responsibility of the user, Chartered Accountant, accountant, finance professional, auditor, tax consultant or authorised professional to verify final outputs before reliance or filing.

12. Non-Refundable Charges

The following charges, once paid, are non-refundable unless expressly approved by Shastra Solutions Private Limited in writing:

• Onboarding charges.
• Implementation charges.
• Setup charges.
• Training charges.
• Support charges.
• Subscription fees.
• Access fees.
• Licence fees.
• Founder access fees.
• Early access fees.
• Customisation fees.
• Integration charges.
• Consulting charges.
• Administrative charges.
• Payment gateway charges.
• Taxes, where already paid or required to be reported.
• Any other commercial charge paid for Bill-o-Bill or related services.

13. Refund Request Process

Refund requests for eligible cases must be submitted by email.

Email: billobill.accounts@shastra-solutions.com
Subject Line: Refund Request – Bill-o-Bill – [Transaction ID / Invoice Number]

The email must include:

• Full name.
• Firm/company name.
• Registered email address.
• Phone number.
• Payment date.
• Amount paid.
• Transaction ID.
• Order ID or invoice number.
• Payment screenshot.
• Reason for refund request.
• Bank/payment gateway confirmation, if available.
• Any other supporting document requested by Shastra Solutions Private Limited.
• Incomplete refund requests may not be processed until all required information is provided.

14. Refund Review and Approval

Once a refund request is received, Shastra Solutions Private Limited will review the request and verify the payment details.

• Approval of refund is not automatic.
• Each refund request will be assessed based on:
• Payment records.
• Transaction status.
• Invoice/order details.
• Gateway confirmation.
• Bank/payment provider confirmation.
• Account activation status.
• Product access status.
• Nature of the request.
• Applicability of this Refund & Cancellation Policy.

Shastra Solutions Private Limited reserves the right to reject refund requests that do not fall within the eligible refund cases mentioned in this policy.

15. Refund Timeline

Refund Request Process
Processing Time: Approved refunds will be processed and credited back to your original payment method within 7–10 working days.

If a refund is approved, Shastra Solutions Private Limited will initiate the refund to the original payment method or any other method decided by the company.

Refund timelines may vary depending on the bank, payment gateway, UPI provider, card network or payment service provider.

Once the refund is initiated by Shastra Solutions Private Limited, any delay in crediting the amount to the user’s account shall be subject to the timelines and processes of the relevant bank/payment system.

16. Taxes, GST and Credit Notes

Where GST invoice or tax invoice has already been issued, any approved refund may be subject to applicable tax adjustment, credit note process and legal requirements.

Refund of taxes, if applicable, shall be handled in accordance with applicable GST, tax and accounting laws.

Shastra Solutions Private Limited may require additional details from the user to process tax adjustments or credit notes.

17. Chargebacks and Payment Disputes

Users are requested to contact Shastra Solutions Private Limited before raising a chargeback, payment dispute or bank complaint.

If a user raises a chargeback or payment dispute without contacting Shastra Solutions Private Limited, the user’s account access may be temporarily suspended until the matter is resolved.

If a chargeback is found to be incorrect, fraudulent or inconsistent with this Refund & Cancellation Policy, Shastra Solutions Private Limited reserves the right to recover the disputed amount, payment gateway charges, administrative charges, legal costs and any other related costs.

18. Suspension Due to Payment Issues

Shastra Solutions Private Limited may suspend, restrict or terminate access to Bill-o-Bill if:

• Payment fails.
• Payment is reversed.
• Payment is disputed.
• Chargeback is raised.
• Payment is suspected to be fraudulent.
• Invoice remains unpaid.
• Subscription renewal is not completed.
• Incorrect payment details are provided.

Access may be restored after the payment issue is resolved to the satisfaction of Shastra Solutions Private Limited.

19. Plan Changes, Upgrades and Downgrades

If the user upgrades to a higher plan, additional charges may apply.

If the user downgrades to a lower plan, no refund shall be provided for the difference unless expressly agreed in writing.

Plan changes may be subject to billing rules, commercial terms, feature availability and internal approval.

Any credit adjustment for upgrades, downgrades or future billing shall be at the sole discretion of Shastra Solutions Private Limited.

20. Promotional Offers and Discounts

Payments made under promotional offers, discounted plans, founder offers, limited-period offers, referral offers, beta offers or special commercial terms are non-refundable.

Promotional pricing, discounts or offers cannot be exchanged for cash, transferred, refunded or claimed after expiry.

Shastra Solutions Private Limited reserves the right to modify, withdraw or discontinue any offer at any time.

21. Data Access After Cancellation or Expiry

If a subscription, access period or paid plan expires or is cancelled for future renewal, the user may lose access to certain platform features, data exports, dashboards, reports, files or services.

Users are responsible for exporting or downloading required data before expiry, cancellation or termination, where such export functionality is available.

Shastra Solutions Private Limited may retain or delete data in accordance with its Privacy Policy, Terms & Conditions, backup practices, internal policies and applicable law.

22. No Refund for Termination Due to Breach

If the user’s access is suspended or terminated due to breach of Terms & Conditions, misuse, fraud, unauthorised access, unlawful activity, non-payment, chargeback, security risk or violation of applicable law, no refund shall be provided.

23. No Guarantee of Business Outcome

Bill-o-Bill is designed to support accounting, compliance, reporting and automation workflows.

Shastra Solutions Private Limited does not guarantee any specific business outcome, revenue growth, compliance approval, tax result, time saving, client retention, cost saving, filing success, audit result or operational result.

No refund shall be provided on the basis that the user did not achieve an expected business, financial, accounting, compliance or operational outcome.

24. Modification of this Policy

Shastra Solutions Private Limited reserves the right to update, modify or replace this Refund & Cancellation Policy at any time.

The updated version will be posted on the website, payment page or platform with the revised “Last Updated” date.

The policy applicable at the time of payment shall generally govern that transaction, unless otherwise required by law or agreed in writing.

25. Contact for Billing and Refund Queries

For billing, payment, refund or cancellation-related queries, please contact:

Shastra Solutions Private Limited
Product: Bill-o-Bill
Address: 201, Jura Palace,. Liberty Garden, Road No. 3, Malad (West), Mumbai 400064, Maharashtra, India.
Email:billobill.support@shastra-solutions.com
Phone: 8369927836
Working Hours: Monday to Friday 10:30 AM to 06:30 PM

26. Payment Confirmation Declaration

By proceeding with payment, the user confirms that:

• They have read and understood this Refund & Cancellation Policy.
• They understand that all payments made for Bill-o-Bill are final and non-refundable.
• They understand that refunds are considered only for verified duplicate payments, failed transaction issues, overpayments, incorrect charges or other cases expressly approved by Shastra Solutions Private Limited.
• They have reviewed the product details, pricing, plan terms, inclusions, exclusions, Terms & Conditions and Privacy Policy before making payment.
• They understand that non-usage, cancellation after payment, change of mind, feature expectation mismatch or delay caused by the user will not qualify for a refund.
• They understand that Bill-o-Bill is a technology platform and that all AI-assisted, automated or system-generated outputs require review and verification before reliance.